Service hours of the MWAUWASA office are:
Monday to Friday (excluding public holiday): 07:30 AM to 4:30 PM
Saturdays: 07:30 AM to 12:30 PM

Important phone calls

If you see an illegal water connection or vandalism to the water pipes or meters please report this to MWAUWASA office. You can call:

  • +255 (028) 2500547 (office hours).
  •  0800110023 (from 7:30 AM to 10:00 PM)


If you have water emergency (like a leakage) please report this to MWAUWASA Office. You can call:

  • +255 (028) 2500547 (office hours).
  •  0800110023 (from 7:30 AM to 10:00 PM)

For a direct email communication please use the below form: