Visit our customer care desk for all your complaints at Offices or near the Pay point.

  • All bill related complaints will be handled within 48 hours and technical faults within 12 hours. The time may sometimes be longer depending on the nature of complaint and amount of investigations required.

Complaints and feedback will be taken seriously and dealt with as quickly as possible. You are requested to give us feedback, comments, complaints and opinions on our services and how to improve them. You have the right to use suggestion box and/or attend our customer care desk officer at front office.

  • Check every faucet for leaks. Just a slow drip can waste 15 – 20 gallons a day.
  • Make sure your faucets and standpipes are turned off immediately after use.
  • Report any leaks you see in the streets as soon as possible.
  • Contact your Zone  Managers if not satisfied with services received

Alternatively you may write to us as shown below:-
Managing Director ,
Mwanza Urban Water Supply and Sanitation Authority,
P.O. Box 317,
Tel.+255 28 2500547
FAX: +255 28 2503231